As the first convention and exhibition centre in Australia to be awarded the ‘Gold’ AIPC Quality Standards Certification, achieving a near-perfect score, the Melbourne Convention and Exhibition Centre (MCEC) continues to be one of only a handful of convention centres around the world to be awarded this certification which recognises the performance of the entire MCEC team.
The AIPC Quality Standards Program was specifically developed to identify and evaluate 10 key areas of convention centre performance within the industry leading to an accepted form of recognition including Customer Service; Quality of Facilities and Operations; Employee Relations; Health, Safety, Security and Emergency Response; Financial Integrity; Community Relations; Environmental Responsibility; Industry Relations and Supplier Relations.
MCEC’s chief executive Leigh Harry said: ‘Since its opening in June last year, the MCEC has been presented with a string of prestigious national and international awards, particularly for its world-class environmental features and stunning design attributes.
‘These awards recognise the partnership between the designers Joint Venture Architects Woods Bagot and NH Architecture, the developers Plenary Group, the builders Brookfield Multiplex, the State Government of Victoria, the City of Melbourne and the Melbourne Convention and Exhibition Trust, and their vision to successfully create one of the most impressive buildings in the world,’ Leigh said.
‘The AIPC Quality Standards Certification however recognises the way we, as the MCEC team perform and operate within every aspect of the business, and is the source of a great deal of pride and satisfaction for everyone who works so diligently across the entire company.
‘As a team, the MCEC is committed to consistently evaluating and improving the venue’s operations and the AIPC Quality Standards Certification provides us with an ongoing comprehensive assessment of all the key areas of our performance.’