Crown Resorts’ exceptional level of customer service has been formally recognised with a member of the five-star hotel’s Concierge staff, Ashleigh Macdonald being accepted into the Australian chapter of the international organisation of hotel Concierge – Les Clefs d’Or. Ashleigh joins the exclusive organisation of hotel concierge as one of only three female members, and the first female member appointed from Melbourne in fifteen years.
Established in Cannes in 1952, Les Clef d’Or awards new members with the gold crossed keys, an honour reserved for a highly select number of service professionals who continually demonstrate the highest level of care for their guests. The distinctive gold keys worn on the lapel of Les Clefs d’Or members are recognised by travelers around the world and identify the bearer as a true professional in their chosen career. Each member of the Society strives to consistently provide the most caring, attentive service to their guests, and to work in a manner reflective of Les Clefs d’Or’s motto, “In Service through Friendship.”
To be accepted into Les Clefs d’Or, Ashleigh was required to demonstrate commitment to the continual improvement of service standards and to recognise the valuable role she plays in maintaining Australia’s reputation as a desirable destination for travellers.
Peter Crinis, Chief Operating Officer – Crown Hotels and Food & Beverage for Crown Melbourne, said “this is a huge honour for both Ms Macdonald and Crown. We are very grateful to have Ashleigh on our team at Crown Melbourne and are thrilled that she has been recognised for her professionalism and excellence.”
Ashleigh commenced her career at Crown in 2008 within the food and beverage team before moving across to Concierge in 2010. This recognition highlights the exceptional service she provides guests on a daily basis and her unwavering passion for the industry.