How do they get away with it?

I hate booking furniture for expos!

I’ve just completed a booking where the cost of the furniture looked like it would be $329.  Well it isn’t actually.  There are addons –  for “cartage & placement, damage waiver and then GST”  bringing the total to $456 which is around 50% more than the stated price – now none of these items are negotiable nor are they avoidable so why don’t they just quote the price as $456 to start with.

To me this is a decietful way of operating – I have no problem with the final cost, but why can’t they be upfront with it?  It seems that all the expo hire companies follow suit.

Qantas used to pull a similar stunt where you would look at a fare then when you got to your booking you found other costs were added before you got your final figure.  In the end customer dissatisfaction forced them to change this practice – it must be time for our industry to tell the expo companies the same thing.

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