Priority emergency assistance for corporate accounts
IHG has established a 24 hour Crisis Management Line for corporate clients requiring last-minute block accommodation in the wake of natural disasters and other catastrophic events.
Set up for the exclusive use of corporate and Government clients for groups of 10 or more rooms during a crisis, the service will help avoid the time, effort and resources they would typically commit to searching for last-minute block accommodation in emergency situations.
Users of the Crisis Management Line will have priority access to accommodation inventory, with hotline operators committed to responding with advice on available options within 60 minutes of the initial consultation.
The 24/7 service will be managed across IHG’s Global Group Centre network, with multi-lingual operators providing the care and assistance to immediately fulfill emergency requests, coordinate responses from hotels and other stakeholders, and manage any special requirements the hotels, IHG’s operations teams and its clients worldwide may have.
“As much as we’d all like to think otherwise, there’s no doubt on the need for this service. The spate of natural disasters and catastrophic weather events across Australia and New Zealand in the last twelve months demonstrate that need,” said IHG director of sales and marketing Australasia, Anne Gill.
“This is all about managing risk. You can’t predict a natural disaster or other catastrophic event, but you can certainly make sure your organisation is ready to handle it.
“The most common feedback we’ve received is that while our clients prefer the need for such a service to be minimal, knowing it’s available is a source of confidence that they will be better equipped to deal with an emergency.”
The IHG Crisis Management Line offers English, Mandarin, Japanese and Spanish-speaking support staff 24/7. IHG’s Corporate and Government clients in Australasia and around the world are currently being offered access to the service, with dedicated regional hotline numbers set up for priority access.